InkeepX Complete User Guide

Yes! InkeepX has a free Android app you can download and install directly on your phone or tablet — no Google Play Store required.

InkeepX Android app works on:

Yes — InkeepX fully supports offline mode. You can continue running your business even when there is no internet connection. This is especially designed for Nigerian businesses where network connectivity can be unreliable.

Offline mode is automatic — you do not need to turn it on manually. When InkeepX detects there is no internet connection, it switches to offline mode instantly. When internet is restored, it syncs automatically.

No — your data is never lost. InkeepX uses local storage to immediately save every transaction as it happens, before sending it to the cloud. Even if your internet cuts mid-sale, the transaction is safely stored and will sync when connection returns.

InkeepX is the leading POS software for Nigerian businesses. It is purpose-built for the Nigerian market with:

Yes. InkeepX offers a completely free plan with no credit card required — perfect for small businesses just getting started in Nigeria. The free plan includes:

• 1 store location
• Up to 100 products
• 2 staff accounts
• Basic sales and inventory tracking
• Receipt printing
• Offline mode support

InkeepX is trusted by businesses across Nigeria in many industries:

Yes. InkeepX natively supports Nigerian Naira (₦ NGN) as the default currency. All receipts, reports, invoices, and financial summaries display in Naira. Payments via cash and bank transfer are fully supported.

Yes. InkeepX supports multi-branch / multi-store management from a single account. You can:

• Manage all branches from one dashboard
• Track sales and inventory per location
• Assign staff to specific stores
• Transfer stock between branches
• Generate consolidated or per-branch reports

Getting started with InkeepX is simple and takes just a few minutes:

1. Visit our website: Go to InkeepX.com
2. Start your free trial: Click "Start Free Trial" button
3. Create your account: Enter your email and create a secure password
4. Verify your email: Check your inbox and click the verification link
5. Set up your business: Add your business information and details
6. Choose your plan: Select the subscription plan that fits your needs
7. Start adding products: Begin by adding your inventory items
8. Make your first sale: Process your first transaction

To get started with InkeepX, you only need:

1. Click "Start Free Trial" or "Register" on the homepage
2. Enter your full name, email address, and phone number
3. Create a strong password (minimum 8 characters with numbers and symbols)
4. Accept the terms of service and privacy policy
5. Click "Create Account" to complete registration
6. Check your email for the verification link
7. Click the verification link to activate your account

1. Go to the login page
2. Click "Forgot Password?" link
3. Enter your email address
4. Check your email for password reset instructions
5. Click the reset link in the email
6. Enter your new password
7. Confirm your new password
8. Click "Reset Password" to save changes

1. After email verification, you'll be prompted to set up your business
2. Enter your business name and description
3. Add your business address and contact information
4. Select your business type (retail, restaurant, pharmacy, etc.)
5. Choose your default currency (NGN is pre-selected for Nigeria)
6. Set your business operating hours
7. Upload your business logo (optional but recommended)
8. Click "Save Business Information" to continue

InkeepX offers flexible plans to suit businesses of all sizes:

1. Navigate to Products > Add Product
2. Enter product name and description
3. Set the selling price and cost price
4. Add barcode/SKU (or auto-generate)
5. Set initial stock quantity
6. Select product category
7. Choose supplier (if applicable)
8. Upload product images
9. Set minimum stock level for alerts
10. Configure tax settings
11. Click "Save Product"

1. Go to Products > Import Products
2. Download the CSV template
3. Fill in your product data in the template
4. Include: Name, Price, Cost, Quantity, Category, SKU
5. Save the file as CSV format
6. Upload the CSV file
7. Review the import preview
8. Fix any errors highlighted
9. Click "Import Products"
10. Verify imported products in your inventory

1. Go to Sales > New Sale or click the POS button
2. Search for products by name or scan barcode
3. Click on products to add to cart
4. Adjust quantities if needed
5. Apply discounts if applicable
6. Select customer (or create new customer)
7. Choose payment method (cash, card, transfer)
8. Enter payment amount
9. Process payment and print receipt
10. Complete the sale

1. Go to Sales > Sales History
2. Find the original sale transaction
3. Click "Return Items" or "Refund"
4. Select items being returned
5. Enter return reason
6. Choose refund method (cash, store credit)
7. Process the return
8. Print return receipt
9. Inventory will be automatically adjusted

InkeepX automatically generates unique INK-prefixed barcodes (e.g. INK0002473) for each of your products. You can print them on label paper and stick them on your inventory. At the POS, the cashier scans the barcode — the product is added to the cart instantly with no manual search.

Best for: retail shops, supermarkets, pharmacies, and anywhere you handle many SKUs daily.

1. Go to Products → click 🏷️ Print Barcodes at the top of the product list
2. Tick the checkboxes next to each product you want barcodes for (or use "Select All")
3. Set the quantity of labels you need for each product (e.g., 5 labels if you have 5 in stock)
4. Click ⚡ Generate Missing — InkeepX assigns a unique INK barcode to any product that doesn't have one yet, and saves it to the database
5. Choose your label size (thermal printer or A4 sheet)
6. Click 🖨️ Print — the system print dialog opens with a clean print layout

💡 Barcodes are unique and permanent — once assigned to a product, the same code identifies it forever.

1. Go to Sales → New Sale
2. Click inside the "Scan barcode here..." input at the top (or just start scanning — the field auto-focuses)
3. Scan the product label with a USB or Bluetooth barcode scanner
4. The product is added to the cart immediately — a soft beep confirms the scan
5. For products with variations (size/color), scanning the variant's specific barcode adds that exact variant to the cart with no modal popup
6. Repeat for each item, then complete the sale

💡 Any standard USB or Bluetooth barcode scanner works — they act like keyboards, so no special setup is needed.

InkeepX supports multiple label layouts:

• Thermal label printers — common sizes like 40×30mm, 50×30mm, 60×40mm
• A4 sheets — grid layout (e.g., 21 labels per page) for office printers
• Custom size — set your own width/height in millimetres

The print preview automatically updates so you can confirm the layout before sending it to the printer. The @page size is injected dynamically to match your selection — perfect for thermal printers that won't otherwise scale correctly.

1. Go to Settings → 💵 Tax Settings
2. Toggle Enable Tax ON
3. Enter the Tax Name (e.g., VAT, GST, Sales Tax)
4. Enter the Tax Rate (%) — e.g., 7.5 for Nigerian VAT
5. Choose Tax Inclusive Pricing:
   • OFF (Exclusive) — tax is added on top at checkout (Subtotal + Tax = Total)
   • ON (Inclusive) — selling price already includes tax; the system extracts the tax portion for reporting
6. Toggle Show Tax on Receipt to control whether the breakdown prints
7. Click Save Tax Settings

💡 If you don't enable tax, none of the tax UI appears anywhere — it stays completely out of the way for businesses that don't need it.

Once tax is enabled in settings, a 💵 Apply Tax toggle appears in all product forms:

• Single product (Products → Add Product) — yellow toggle below "Expiry Date"
• Edit product page / modal — toggle below "Product is Active"
• Bulk add (Products → Bulk Add) — extra "Tax" checkbox column per row
• CSV import — add a column with header tax, taxable, is_taxable, or apply tax; use values like 1, yes, or true

Products that aren't marked taxable are ignored by the tax calculator — perfect for tax-exempt items like basic food staples or medicines.

Tax auto-calculates as items are added to the cart:

1. The cart looks at each line item and checks if its product is marked taxable
2. It sums the price × quantity of all taxable items (the taxable base)
3. It applies your business tax rate: tax = taxable base × rate%
4. The calculated tax appears in the cart as e.g. VAT (7.5%): ₦150
5. The Total updates: Subtotal − Discount + Tax (exclusive) or just Subtotal − Discount (inclusive, since tax is already in the price)
6. The cashier can override the tax field manually for special cases
7. The tax appears as its own line on the printed receipt

💡 Mixed carts work perfectly: if 3 items are taxable and 2 aren't, only the 3 taxable items contribute to the tax.

Split payment lets a customer pay with more than one method on a single sale. For example, on a ₦2,000 sale a customer can pay ₦1,500 cash and ₦500 by transfer. The system records each payment line separately so your end-of-day cash and bank balances stay accurate.

Best for: customers who don't have enough of one method, mobile money + cash combos, or accepting a card deposit + cash balance.

1. Add products to the cart as usual
2. In the Payment Method dropdown, select 💳 Split Payment
3. The split editor appears — by default it has one row with method "Cash"
4. Set the method (Cash/Card/Transfer/Cheque) and amount for the first row
5. Click + Add to insert another row, set its method and amount
6. Optionally add a reference per row — e.g., last 4 of card, transfer reference number
7. Watch the live summary: Paid vs Sale total with the difference
8. When the total turns green ("✓ Matches"), click Complete Sale

💡 The Complete Sale button stays disabled until the split is valid — you cannot accidentally short a payment.

InkeepX handles partial payment automatically:

• If your split adds up to less than the cart total, the difference is shown as Outstanding (credit) in orange
• You must select a customer — the unpaid balance is recorded against that customer's credit account
• The sale is marked as partial and the balance shows on the receipt as "Balance Due"
• You collect the remaining amount later from Sales → Credits
• Overpayment is rejected — the split total cannot exceed the sale total

💡 Credit cannot be a row in the split itself — use the "Mark as Owing" checkbox or the Credit Sale payment method for a fully credit transaction.

The split breakdown is stored permanently and appears in three places:

• Receipt modal (right after the sale) — payment breakdown panel with each method and amount
• Receipt page (Sales → click the sale) — same breakdown, also printable
• Sales reports — payment lines are stored as individual records, so cash sales report and bank deposits stay reconcilable

Presale is a way to "park" a cart in the system with a unique short code (e.g. PS-AB12CD). The customer takes the code with them — they (or another cashier) can come back any time, enter the code, and the cart loads instantly to be checked out.

How it differs from credit:

• Credit — the sale is completed, stock is deducted, and the customer owes you money
• Presale — the sale is not yet completed, no stock is deducted, and no money changes hands until the code is loaded and paid

Best for: reserving items for pickup, handing off to another cashier mid-shift, quotes for repeat customers, large orders being assembled.

1. Go to Settings → 📋 Presale Settings
2. Toggle Enable Presale ON
3. Click Save Presale Settings

The 🧾 Presale and 🔑 Load Code buttons now appear in the POS cart.

1. Go to Sales → New Sale
2. Add the customer's items to the cart as normal
3. Click the 🧾 Presale button in the cart
4. (Optional) Enter customer name, phone, and notes — useful for identifying the cart later
5. Click 🧾 Save Presale
6. A success modal shows a unique code like PS-AB12CD
7. Click 📋 Copy Code and write/send it to the customer (or another cashier)
8. The cart is cleared automatically — you're ready for the next customer

1. Go to Sales → New Sale
2. Click 🔑 Load Code in the cart
3. Enter the presale code (e.g. PS-AB12CD) and click 🔑 Load
4. The cart is filled with the saved items, plus any discount and tax that was set when the presale was saved
5. A yellow banner appears at the top of the cart showing the loaded code
6. If any item is now low on stock, you'll see a warning — adjust quantities if needed
7. Select payment method and click Complete Sale
8. The presale is automatically marked as completed and linked to the new sale record

💡 Each presale code can only be completed once — attempting to load a completed code shows a clear error.

No — stock is not deducted when a presale is saved. This is intentional:

• Stock stays available for normal walk-in customers
• Avoids stuck reservations if a customer never returns
• When the presale is loaded later, the system re-checks current stock and warns the cashier if any item now has less than the saved quantity

If you need true stock reservation, contact us — it's available as a custom configuration on Enterprise plans.

No — presale codes stay valid indefinitely until they are either completed (paid) or cancelled. This lets customers return weeks later if needed.

Yes — this is a powerful combination for shops with trainee cashiers:

1. In Roles, give the trainee Create Sale but NOT Complete Sale
2. Make sure Enable Presale is ON in Settings
3. The trainee can build a cart, save it as a presale, and hand the code to a manager
4. The manager loads the code and completes payment

💡 The trainee's Complete Sale button shows as locked with a hint suggesting they save a presale instead.

InkeepX provides comprehensive reporting across all business areas:

1. Go to Reports > Sales Reports
2. Select report type (Daily, Weekly, Monthly, Custom)
3. Choose date range
4. Select filters (store, staff, product category)
5. Click "Generate Report"
6. Review the report data
7. Export to PDF/Excel if needed
8. Print or save the report

Try these solutions in order:

1. Check your internet connection
2. Verify you're using the correct email address
3. Try resetting your password
4. Clear your browser cache and cookies
5. Try a different browser or incognito mode
6. Check if your account is locked (too many failed attempts)
7. Contact support if issues persist

InkeepX offers multiple support channels:

• 📧 Email Support: support@inkeepx.com
• 💬 Live Chat: Available in the dashboard
• 📞 Phone Support: Available for paid plans
• 📚 Knowledge Base: Comprehensive help articles
• 🎥 Video Tutorials: Step-by-step guides
• 🤝 Community Forum: User discussions and tips